Anan — support
Help with installing, setting up or using the Anan AAC app. The communicator’s voice — boards, speaking, typing, switch scanning and the emergency card — is free, works offline and never needs an account.
Email support
We aim to respond within two business days. Please don’t send medical or clinical information — we don’t need it, and we don’t want to hold it.
Common questions
- The app won’t speak.
- Check the device isn’t on silent and that the volume is up. Anan uses the device’s own voice, so if other apps are silent too, the setting is on the device rather than in Anan.
- Do I need an account?
- No. Open the app and start. An account is only ever needed for optional encrypted backup, and nothing about speaking depends on it.
- Does it work without internet?
- Yes — fully offline, including every symbol set and the emergency card.
- How do I set up the emergency card?
- Press and hold the SOS control on any screen to open it. Its contents are edited in the carer tools and stay on the device — they are never sent anywhere.
- I forgot my backup passphrase.
- It cannot be recovered or reset. It is the key that decrypts your backup and we never hold it, so no one — including us — can unlock the data without it. The app on the device is unaffected.
- How do I delete my account and data?
- Email us from the account’s address and we will delete it. Deleting the app removes everything held on the device.
Vispire Corp Pty Ltd, Melbourne, Australia.